FAQs

FAQ's

Do you have a physical location?
Yes, our office showroom is at, Unit 219, 35 Doody Street Alexandria in Sydney.

Can I pick-up from you?
Yes, just let us know before hand either via phone or email, that you wish to come and pick-up your item, so that we can have it ready for you.

What is Life And Durability Of Your Products?
Our products are designed tested and manufactured in advanced state-of-the-art facilities using the highest grades of materials and technology. Depending on the product type, with a little care and maintenance they can last over 15 years. Most electronic products come with either a manufacturers 1 Year warranty and up to 3 Years Warranty. Hardware type products like TV mounting brackets can come with 5 year warranties all the way up to a life time warranty. Please check the manufacturer’s website for warranty details.

About Order, Shipping, Delivery & Installation

Can I Order By Phone?
You can place an order by telephone by calling 1300 130 260 between 9am and 5pm Monday through Friday.

Do You Ship, Deliver And Install At My Location?
Yes. In order to provide superior customer experience it is a constant and ongoing endeavor on our part to deliver to most locations with in Australia. However installation is only available in The Sydney Metro Area. Installation cost is on a quotation basis. Please check the shipment and installation availability for your location while placing your order.

Can I Assemble The Products Myself?
Most of our products are packed and shipped already assembled and ready to use out of the box, some assembly may be required for such things as TV and monitor brackets. Instruction manuals that comes with all our products. 

What Is The Estimated Delivery Time?
Your order is processed immediately upon completion of the online transaction and shipped within 3 – 7 working days. The actual delivery depending on your location, the quantity of your order and the type of item being shipped may take another 3 to 7 days. Generally the deliveries are much faster for smaller items which can be shipped through our network of courier services. For larger and heavier items like projector screens, large speakers etc. that need specialized packing and transportation, it may take a little longer. On an average you can expect your deliveries within 7 Days.

Can I Place An Order And Request A Delayed Delivery On A Future Point In Time?
Yes you can request for a future delivery date that is convenient to you and we will ship the item to you so that it reaches you around the date indicated by you.

Can I Place An Order For Items That Are Not In Stock? What Is The Delivery Period For Such Orders?
Sometimes a product may be out of stock or may not be immediately available. For such products you have the option of paying a 60% advance and placing an order. Our delivery periods range from 4 to 8 weeks depending on the quantity and the type of products being ordered. Call us for further details on order and delivery details of the specific product.

What Is The Delivery Lead Time For Customized Pre-Orders?
A lead time of 6 to 8 weeks is required for such orders.

Cancellation and Returns

Can I Cancel An Order?
Unless cancelled on the same day cancellation are not allowed once an order is placed.

What If I Receive A Damaged Product Or If The Product Is Different From The One Ordered?
If you have received a product that is damaged or is different from the one you ordered please notify us immediately by calling us on 1300 130 260. If the complaint is genuine and legitimate we will initiate a replacement immediately. We require that the following terms and conditions are complied with when returning a product that needs to be replaced.

An immediate replacement will be provided in case of the product having any manufacturing defect or damage.
In the event of non availability of replacement we will process a full refund within seven days of receipt of the returned item.
The product should be unused, and in its original packing. Returns against the damaged/defective product will be accepted only if notified within 24 hours of delivery.
Refunds will be processed within a maximum of 7 business days of receipt of the product provided goods are received in acceptable condition. The mode of refund will be based on the mode of payment chosen at the time of placing the order.
The returned products are subject to verification and checks by csvav.com.au in order to determine the legitimacy of the complaint. If the complaint is not legitimate the product cannot be returned.

What Different Payment Options Are There?
There are multiple payment options, which you can use including online and offline

Online:
You can make your purchase payment with credit card, debit card or online fund transfer.

Credit Cards: All Visa, Master and American Express Credit Cards are accepted
Debit Card: All Visa and Pay Pal accepted.

Offline:
Offline payments can be made with cash deposit or money transfer through eWAY Customers making offline payment should contact csvav.com.au on 1300 130 260 and confirm his/her payment modalities.

About Privacy and Security

Is It Safe To Use Debit Card/Credit Card On Your Website?
csvav.com.au has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the csvav.com.au ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it.

Is My Card Detail And Account Information Stored Or Shared With Others. CSV audiovisual does not store your credit card information or share it with others.